On-Demand Services Pricing

How Does On-Demand Services Work?

Initial Contact & Scope Definition:

The client reaches out via email, phone, or a website form, briefly describing their Salesforce needs. We conduct a quick discovery call or exchange to clarify the scope of the work, understand their system setup, and determine specific goals or pain points.

Access & Security Setup:

Once the scope is agreed upon, we establish secure access to the client’s Salesforce environment. This can be done through trusted access methods such as setting up a temporary user account or using a secure third-party tool like a remote desktop or VPN, ensuring data protection and compliance.

Assessment & Estimation:

We perform a quick assessment of the Salesforce environment to verify the task requirements, then provide an estimate of time and cost for the on-demand service. This ensures transparency and agreement on expectations before beginning any work.

Task Execution:

After the estimate is approved, we proceed with the requested tasks, whether it's a customization, configuration update, bug fix, or integration. Communication is kept open via email, chat, or project management tools to update the client on progress and address any clarifications.

Review & Handover:

Once the task is complete, we review the changes with the client to ensure everything is working as expected. Documentation of the changes and any necessary training or instructions are provided to the client for their future reference.

Billing & Ongoing Support:

Billing is done on an hourly basis, depending on the agreed tier, and an invoice is sent post-service. If further assistance is needed, the client can request additional support on a pay-as-you-go basis.

Basic On-Demand

This tier is ideal for businesses with occasional, straightforward Salesforce needs. We provide quick fixes, minor customizations, and standard support when needed, ensuring minimal disruption to your workflow. No long-term commitment is required, making it a perfect solution for ad-hoc or small-scale tasks.

Pricing: $160/hr

Priority On-Demand

For businesses that require faster response times and more complex customizations, this tier offers priority access to our on-demand services. Along with standard support, we offer tailored solutions, report building, and integrations, ensuring your needs are met promptly and efficiently.

Pricing: $190/hr

Premium On-Demand

Our highest tier provides dedicated, around-the-clock support for urgent and critical Salesforce needs. Whether it’s advanced customizations, troubleshooting complex issues, or strategic advice, this service is perfect for businesses that require immediate, expert-level assistance. This tier ensures your business is never left waiting when it matters most.

Pricing: $220/hr